Restaurant AI Host, Reservations & Reviews | Brand Lens
During service nobody can answer the phone or the DMs. We take bookings by phone, text and web, keep your listings and reviews current, and invite regulars back.
Full Tables, Answered Phones, Regulars Who Return.
During service nobody can answer the phone or the DMs. We take bookings by phone, text and web, keep your listings and reviews current, and invite regulars back.
Why Brand Lens fits Restaurants & Hospitality
- Bookings during service. An AI host answers calls and messages, books from your real availability and notes birthdays and allergies.
- Found on the map. Listings, menus and hours kept accurate across Google, maps and AI search, with every review answered.
- Regulars invited back. Guests who came once get a reason to return, timed to their visit, not a weekly blast.
Where the work slips
- Phones during service. The host stand is three deep and the phone rings out. What we build: AI voice receptionist.
- Unanswered reviews. A great review sits for weeks; a bad one sits forever. What we build: Google review engine.
- One-time guests. Nobody knows who visited once and never came back. What we build: Email and SMS marketing.
- Stock and ordering. Orders are placed from memory and a walk through the walk-in. What we build: Inventory and purchasing.
What we would build first
- Local SEO and AI search (AEO) Show up on Google Maps and in the answers ChatGPT, Gemini and Google's AI give when someone asks who to call nearby.
- Social content and video clipping A posting schedule run for you, and long videos cut into short clips for every platform.
- Google review engine Happy customers are asked for a review at the right moment, unhappy ones reach you first, and every review gets a reply.
- Email and SMS marketing Seasonal campaigns, birthdays and offers sent to the right segment, with consent and opt-outs handled.
- Referral and loyalty programs Simple ways for good customers to send friends and earn something for it, tracked automatically.
- Inventory and purchasing Stock counted against sales, reorders suggested before you run out, and supplier orders drafted for approval.
- Payroll, rosters and staff Rosters, timesheets and payroll prep handled, and new staff onboarded with their documents and training.
- AI bookkeeping agent Receipts matched to card spend, supplier invoices read and coded, and the bank reconciled in QuickBooks or Xero, with you approving anything unusual.
- AI chat and DM agent Website chat, Instagram and Facebook messages answered from your own prices and policies, day and night.
- Point of sale and front desk Point of sale, inventory, check-in and door access connected to the same customer records.
- Customer mobile app (iOS and Android) Your own app for booking, membership, payments and notifications, under your name in the app stores.
- Attribution and owner reporting One dashboard from ad to booking to payment, by channel and location, and a plain-English report every week.
- Moving your data over Customers, history, memberships and payments moved from the old software, checked, in phases, so nothing stops working.
Usually starts with: Build and Managed. Restaurants usually start with booking by phone and listings, then add guest marketing and back-office pieces in phases.